Shipping policy
Shipping Policy
Last updated: 8 November 2026
Where we ship
We ship Australia-wide from Lake Macquarie, New South Wales. We don't currently ship overseas.
When your order goes out
Every order is roasted fresh for you. We roast during the week and ship orders on Mondays. Orders placed during the week are generally roasted that week and sent out the following Monday.
Delivery times
Delivery times vary by location. As a guide, once your order has shipped, most metro addresses receive it in about 2 to 5 business days, and regional or remote areas can take 5 to 10 business days. These are estimates, not guarantees.
Shipping costs
Standard shipping is a flat $12 anywhere in Australia, shown at checkout. Delivery within postcode 2281 is free (local delivery). We ask for a phone number at checkout for local deliveries.
Tracking
When your order ships, we'll email you the tracking details so you can follow it to your door.
Delivery address
Please check your address carefully at checkout. If an order is returned or lost because the address you gave was incorrect or incomplete, we may need to charge for re-sending it.
Delays
Carriers can be affected by weather, peak periods and other things outside our control. If your order is running late, email us and we'll help track it down.
Lost or damaged orders
If your order arrives damaged or doesn't arrive, please contact us as soon as you can, ideally within 48 hours of delivery, and include a photo if it's damaged. We'll arrange a replacement or refund. This doesn't limit your rights under the Australian Consumer Law.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.