Privacy policy
Privacy Policy
Last updated: 8 November 2026
Who we are
Zelda & Rocky Coffee Roasters (“we”, “us”) is a small coffee roastery based in Lake Macquarie, New South Wales. This policy explains how we handle your personal information when you visit www.zeldaandrocky.coffee, buy from us or contact us. We take your privacy seriously and handle personal information in line with Australian privacy law.
What we collect
- Details you give us: your name, email, phone number, delivery and billing address, and order details. We also collect anything you include in messages to us.
- Reviews: if you leave a review, we collect your name and what you write.
- Website usage: device and browser details, your IP address and how you use the site, collected through cookies and similar technologies.
We don't store your full card details. Payments are handled securely by our payment providers.
How we use it
- To process and deliver your orders.
- To answer your questions and look after you if something goes wrong.
- To send you marketing emails if you've signed up. You can unsubscribe at any time using the link in each email, as required by the Spam Act 2003.
- To keep our site secure, prevent fraud, and improve how it works.
- To meet our legal obligations, such as tax records.
Who we share it with
We share information only as needed to run the business, with:
- Shopify, which hosts our store and processes orders.
- Payment providers, to take your payment.
- Delivery carriers, so your order reaches you.
- App providers we use for store features such as product reviews.
- Authorities, where the law requires it.
We don't sell your personal information.
Overseas storage
Our service providers, including Shopify and some apps, may store or process information in other countries, such as Canada, the United States and Europe. We take reasonable steps to choose providers that protect your information.
Cookies
We use cookies to keep the store working, remember your cart and understand how the site is used. You can block or delete cookies in your browser settings, but parts of the site may not work properly. Shopify explains its cookies at https://www.shopify.com/legal/cookies.
Keeping your information safe
We take reasonable steps to protect your information from misuse and loss, and we keep it only as long as we need it for orders, customer support and legal requirements. No online system is perfectly secure.
Your rights
You can ask to see the personal information we hold about you, or ask us to correct or delete it. Email sales@zeldaandrocky.coffee and we'll respond within a reasonable time. We may need to confirm who you are first.
Complaints
If you have a concern about how we've handled your information, email us first and we'll try to fix it. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Children
Our site isn't aimed at children, and we don't knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the “Last updated” date at the top.